Billing Policy

Reminders and Due Dates

• Initial billing reminder is sent 10 days before due date.
• Final reminder is sent 1 day before due date.
• Account due date is anchored to the first service purchase date.
• Most additional purchases are prorated to that due date.

Suspension and Reactivation

Unpaid services are automatically suspended at 12:00 PM PST on the day after due date. Reactivation occurs after full payment is received. Entire clusters may be suspended if one linked item is unpaid.

Special Cases

• Overages and domain renewals have separate due timing.
• Overdue dedicated servers may be deleted after extended non-payment.
• Unresolved abuse/AUP issues can result in account deletion if ignored.
• Autopayment retries run daily on failed cards until resolved.