CARI.NET’S “6-STAR” SUPPORT MODEL
We understand that too many hosting companies treat you as an outsider and maybe even an annoyance. Even if they offer 24/7 support, what kind of support is it really? To ensure the best support in the industry, we have turned the traditional support model on its head…
Traditional Support looks like this
In the traditional support model, the customer sometimes feels as though they are the opposing team, or at the bottom, and that they need to fight their way through the front-line to get to higher level support. Some companies won’t even provide access to their higher level employees.
There is a better way
With our customer-centric “6-star” approach, you are in the center of it all. You have direct access to whomever you need to achieve a quick resolution to any issue that may arise – including billing, provisioning (those who build your servers), network and systems specialists.
